> For the complete documentation index, see [llms.txt](https://docs.terragon.io/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.terragon.io/documents/terragon-manual/communication-module.md).

# Communication Module

## Introduction

The **Communication** module is designed to help operators manage all player-facing messages in a centralized and structured way. It allows for the creation, customization, and control of communication templates across different channels — including **email**, **SMS**, and **in-platform messaging**.

With this module, operators can maintain consistent branding and tone, automate communications tied to player actions or promotions, and launch manual campaigns to target specific user segments.

The module is divided into three key submodules:

[**Email Templates**](#id-1.-email-templates): Create and manage dynamic email templates for automated or manual use.

[**SMS Templates**](#id-2.-sms-templates): Set up short, impactful SMS messages to engage players directly on their phones.

[**Messaging**](#id-3.-messaging): Launch broadcast messages through the platform to notify users in real time.

Each tool within this module supports personalization, localization, and segmentation — helping operators deliver relevant and timely messages that boost engagement and retention.

## 1. Email Templates

The **Email Templates** section allows operators to manage automated email notifications triggered by specific player actions, such as deposits, withdrawals, sign-ups, KYC approvals, and more. These templates help ensure consistent, timely, and personalized communication with users.

Once you select the **Email Templates** module under **Communication**, you’ll see two sub-options:

* **Email Template List**
* **Create Email Template**

**Email Template List**

This screen displays all the email templates that have been created. Each template is tied to a specific player action and is used to send notification emails through an integrated provider (like SendGrid).

At the top of the page, you can use the **Search** function to filter templates by **Action** — for example:\
Approve Deposit, Forgot Password, KYC Approve, or Email Verification.

Each row in the list provides key details such as:

* **Action**: The trigger event for the email (e.g., "Initiate Withdraw")
* **Payment Option**: If relevant, the associated payment option (e.g., SafeCharge - EUR)
* **Provider**: The email service used (e.g., SendGrid)
* **Status**: Whether the template is active
* **Created/Updated At**: Timestamps for when it was created and last modified
* **Created/Updated By**: The user who performed the actions

**Actions available per template**:

* **Update** – Edit the selected template
* **Delete** – Remove the template

To add a new template, click **Add New Email Template** in the top right corner — this will lead you to the same screen as the **Create Email Template** section.

<figure><img src="/files/sS5BhQSv3gkeTBMVZQRi" alt=""><figcaption></figcaption></figure>

### 1.1 Create / Update Email Template

The **Create Email Template** page lets you define a new email template for a specific action. You’ll see the same screen when editing an existing template via the update button.

Key fields include:

* **Action**: Select the player action that will trigger the email (e.g., Initiate Deposit, Welcome Sign Up)
* **Email Service Provider**: Choose from integrated options (e.g., MailJet, SendGrid, Customer.io )
* **Payment Option**: (Visible only when relevant) – Select if the action involves a deposit
* **Withdraw Bank**: (Visible only when relevant) – Select if the action involves a withdrawal
* **Email Template ID**: Choose the content for different languages (e.g., English, Japanese, Korean)
* **Active**: Toggle ON to activate the template
* **Submit**: Save your template

Note: The "Update Email Template" flow uses the same form and fields as creating a new one.

<figure><img src="/files/vbWRNqgZJ8OHMxgyGj3V" alt=""><figcaption></figcaption></figure>

## 2. SMS Templates

The **SMS Templates** section allows operators to manage automated SMS messages sent to players based on specific actions. This is especially useful for delivering quick, action-based notifications, such as withdrawals or sign-ups. The setup is very similar to the Email Templates module but optimized for SMS delivery channels. Once you select the **SMS Templates** section, you will see two sub-options:

* **SMS Template List**
* **Create SMS Template**

#### SMS Template List

This section shows a full list of all SMS templates that are currently configured in the system. Each template is linked to a specific player action — for example, **Initiate Withdraw**, **Forgot Password**, or **Approve Deposit**.

Operators can:

* Filter templates using the **Action** dropdown menu.
* Use the search bar to quickly locate templates by keyword.
* Edit/update or delete templates via the **Actions** column.
* Click the **Add New SMS Template** button to create a new one.

**Fields included in the list:**

* **ID**: Unique identifier of the SMS template.
* **Action**: Player-related event that triggers the SMS (e.g., Initiate Deposit, OTP Request).
* **Payment Option**: If applicable, defines the payment method related to the message.
* **Status**: Indicates whether the template is Active or Inactive.
* **Created At / Updated At**: Time of creation and last update.
* **Created By / Updated By**: Usernames of the operator who created or last edited the template.
* **Actions**: Includes edit and delete icons to manage each template.

<figure><img src="/files/r5z42BsTFWMC0tvIcx3e" alt=""><figcaption></figcaption></figure>

### 2.1 Create / Update SMS Template

Clicking the **Add New SMS Template** button or editing an existing template opens the same screen. This is where operators can define or update the content and logic of an SMS notification.

**Fields and setup options:**

* **Action** (required): Choose the player action that will trigger the SMS. Example actions include:

  **-Initiate Deposit**

  **-KYC Approve**

  **-Decline Withdraw\.......**
* **SMS Provider** (required): Select from available providers integrated into the system.
* **Payment Option / Withdraw Bank**: These fields appear if the selected action is related to a financial transaction.
* **SMS Content**: Multilingual content fields are available, allowing the operator to write SMS content in different languages (e.g., English, Spanish, Korean, etc.).
* **Active**: Toggle to activate or deactivate the template.
* **Submit / Cancel**: Buttons to save or cancel changes.

Note: Updating an SMS template works exactly the same as creating one. You’ll see the same fields and form.

<figure><img src="/files/YcdkowKvptPbWzXFvxcm" alt=""><figcaption></figcaption></figure>

## **3. Messaging**

### **3.1 Broadcast (Campaign Messages)**

The **Broadcast** section, also referred to as **Campaign Messages**, allows operators to send out targeted mass notifications to selected player segments. This is a powerful communication tool designed to schedule and deliver messages at the right time, using customized content and multiple languages.

Once you access the **Messaging** module, you will see the **Broadcast** tab. Inside it, there are two key parts:

* **Campaign Message List**
* **Create Campaign Message**

**Campaign Message List**

This page gives you an overview of all scheduled and sent campaigns. You can filter the messages by **Channel**, **Type**, **Status**, **Content Type**, **Send Options**, and **Send Optimization** using the search panel at the top.

Each entry in the list includes:

* **Name** of the message
* **Channel** (e.g., Notification)
* **Type** (e.g., Particular Segment(s))
* **Content Type** (Content Editor or custom format)
* **Status** (e.g., Active)
* **Languages** available for the message
* **Created/Updated by and timestamps**
* **Action buttons** to clone or update the message

Use the search bar to quickly locate any campaign by its name.

**Actions Available**

* **Search**: Use the search bar to quickly filter campaigns by name.
* **Clone**: Instantly copy an existing campaign and make edits.
* **Update**: Edit the content, audience, or schedule of an existing campaign.

<figure><img src="/files/AGg1gleyHyd1g2bC57Gf" alt=""><figcaption></figcaption></figure>

### **3.2 Create Campaign Message**

Clicking the **"Create New Campaign Message"** button brings you to the message creation page. This page is divided into three key sections:

**Step 1: Audience**

Here, you choose the player segments who will receive the message.\
You can select **"Particular Segment(s)"**, and then specify the target group using the **Include Segment** dropdown.

<figure><img src="/files/wsJ0wJ5dFQkGOSLnJjqI" alt=""><figcaption></figcaption></figure>

**Step 2: Message Content**

You can create personalized content for different languages.

* Add one or more languages.
* For each language, fill out the:
  * **Title** – Subject line or notification title
  * **Message** – Body of the message
  * **Image** – Upload an image (optional)
  * **CTA Label** – Text for the call-to-action button
  * **CTA Link** – Destination link for the CTA

This gives you full flexibility to adapt messages per audience and market.

<figure><img src="/files/yORgTHKxT5x25NwYIk7x" alt=""><figcaption></figcaption></figure>

**Step 3: Delivery Schedule**

You decide **when** and **how** the message is sent:

* **Send Time**:
  * **Immediately**: Message goes out right after submission
  * **Specific Time**: Choose a custom date and time
* **Send Optimization**:
  * **Send to everyone at the same time**
  * **Custom time per user timezone**: Optimizes delivery per user location

This makes it easy to run time-sensitive or global campaigns.

<figure><img src="/files/OFF9Dp7W7zJpA8GNi9At" alt=""><figcaption></figcaption></figure>