> For the complete documentation index, see [llms.txt](https://docs.terragon.io/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.terragon.io/documents/solutions/communication.md). # Communication ## 1. Email Template Email notifications are the best and the easiest way to inform players about the changes that have happened. To send the correct content with the player's action, the email template feature is created. The operator can easily manage and set up email templates corresponding to the action. ### 1.1 Email template list

Email templates can be searched by Action. Clicking Action will display a list of actions that will send email notifications **Email template list:**

Field	Description
ID	ID of email template
Action	The player's action will send a notification email Refer: /pages/ji0Rx1cr7B2wN0RE9NY0
Payment Option	Payment option of email template
Provider	Email notification service provider
Status	Status of email template
Created At	Time when created email template
Updated At	Time when updated email template
Created By	Username that created email template
Updated By	Username that updated email template
Action	Update: Update email template information Delete: Delete email template information

**Action:** * Search: Search information by entering the word * Add new email : Go to the add new screen to create an email template ### 1.2 Create/Update Email Template

Detail:

Field	Description
Action	Select the action. Valid values: List of actions that will send notifications Refer: /pages/ji0Rx1cr7B2wN0RE9NY0
Payment option	Display this field when the action involves a deposit Select the payment option. Valid values: List of payment options set up
Withdraw Bank	Display this field when the action involves a withdrawal Select the withdraw bank. Valid values: List of withdraw banks set up
Email Service Provider	Select the email service provider. Valid values: List of integrated email service providers Some integrated Email Service Providers: MailJet, SendGrid, Customerio
Email Template ID	Displays a list of languages. Depending on the language set by the player, an email will be notified corresponding to the language of the email template Select template ID. Valid values: List of template IDs of the selected Email Service Provider
Active	Turn on the toggle to active game type and vice versa
Submit	Submit email template information to create

\*Note: Update email template is similar to Add email template ## 2. Sms Template The SMS Template feature is quite similar to the Email Template feature, The difference between the two features is the sending method via email or SMS. The feature also helps the operator manage and set up SMS templates corresponding to the action. ### 2.1 SMS template list

SMS templates can be searched by Action. Clicking Action will display a list of actions that will send SMS notifications **Email template list:**

Field	Description
ID	ID of SMS template
Action	The player's action will send a notification SMS Refer: /pages/ji0Rx1cr7B2wN0RE9NY0
Payment Option	Payment option of SMS template
Status	Status of SMS template
Created At	Time when created SMS template
Updated At	Time when updated SMS template
Created By	Username that created SMS template
Updated By	Username that updated SMS template
Action	Update: Update SMS template information Delete: Delete SMS template information

**Action:** * Search: Search information by entering the word * Add new SMS template: Go to the add new screen to create an SMS template ### 2.2 Create/Update SMS Template

Detail:

Field	Description
Action	Select the action. Valid values: List of actions that will send notifications Refer: /pages/ji0Rx1cr7B2wN0RE9NY0
Payment option	Display this field when the action involves a deposit Select the payment option. Valid values: List of payment options set up
Withdraw Bank	Display this field when the action involves a withdrawal Select the withdraw bank. Valid values: List of withdraw banks set up
SMS Provider	Select the SMS provider. Valid values: List of integrated SMS providers
SMS Content	Displays a list of languages. Depending on the language set by the player, an SMS will be notified corresponding to the language of the SMS content Support Variables: The system supports many Variables depending on the Action to facilitate setting up SMS content Refer: /pages/ji0Rx1cr7B2wN0RE9NY0
Active	Turn on the toggle to active game type and vice versa
Submit	Submit SMS template information to create

\*Note: Update SMS template is similar to Create SMS template ## 3. Campaign Messages The campaign messages feature will allow mass notifications to be sent to players at predetermined time. Operators can manage and set up campaign messages. ### 3.1 Campaign message list

Filter:

Feild	Description
ID	ID of campaign message
Name	Name of campaign message
Channel	Channel of campaign message
Type	Type of campaign message
Content Type	Content type of campaign message
Status	Status of campaign message
Message Languages	Message languages of campaign message
Created By	Username that created the campaign message
Updated By	Username that updated the campaign message
Created At	Time when created campaign message
Updated At	Time when updated campaign message
Action	Clone: Create a copy of the campaign message Update: Update campaign message information

**Action:** * Search: Search information by entering the word * Create new campaign message: Go to the create screen to create a campaign message ### 3.2 Create/Update Campaign Message

**Detail**:

Feild	Description
Channel	Select the channel you want to notify Valid values: Notification
Audience	Select the player segment to receive this message Valid values: List of established player segments
Add Language	Select languages. If not selected, the default will be English
Title	Enter title
Message	Enter message
Image	Upload image or Enter URL
CTA label	Enter CTA Label
CTA link	Enter CTA link
When should this message start sending?	Choose a time to start sending. Valid values: Immediately: After submitting the campaign message, the content will immediately be sent to all players in the audience Specific Time: Set the time. At the set time, the content will be sent If you select Specific Time, an additional box will be displayed to enter the time
Per user optimization?	Choose the sending time for each player Valid values: Send to everyone at the same time Custom time per user time zone: Send content according to the player's timezone The Custom time per user time zone field displays when the Specific Times field is selected. If you select Custom time per user time zone, an additional box will be displayed to enter the time
Submit	Submit campaign message information to create

When setting up a message, the system shows the operator how it will be displayed on the front end

\*Note: Update campaign message is similar to Add campaign message